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  1. Grailed
  2. COVID-19

COVID-19

These aren't easy times for anyone and as the situation continues to develop, we are taking every precaution necessary to ensure the safety and well-being of the Grailed community—our employees and our members. We'll be keeping up with international news as well as closely monitoring changing U.S. government guidelines and following them accordingly. Here's everything you need to know...

Selling

  • I'm unable to leave the house to ship – what should I do?
  • I can’t ship within the required 5-day period – Can I have extension? Will my funds be auto-refunded?
  • I’m unable to ship and I’d like to pause my listings - how can I do this?
  • I tracked my shipment and found out it’s delayed by the courier - what should I do?
  • How can I ship safely? What precautions should I take?
  • Will my feedback and status be affected if I am unable to ship?

Buying

  • Will there be shipping delays? Will there be delays in customs?
  • Is it safe to receive packages?
  • What if my seller is unable to ship?
  • What happens if the shipment is returned to the sender?
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