• About
  • Help
  • Sell
  • Read
  • Account
  • Designers
  • Outerwear
  • Tops
  • Bottoms
  • Footwear
  • Sneakers
  • Tailoring
  • Accessories
  1. Grailed
  2. Buying

Buying

Buying is safe thanks to our team of world-class curators and community self-policing.

Buyer Basics

  • Is Grailed legit?
  • How can I buy safely?
  • How do I purchase an item?
  • How do I select a different currency when purchasing?
  • What are the buyer fees?
  • I purchased an order confirmation listing that isn't available to ship yet, can I cancel my purchase?
See all 7 articles

Offers

  • How do offers work?
  • Are all offers binding?
  • How do I setup/change my payment method for Binding Offers?
  • Can I cancel a binding offer?
  • The seller accepted my binding offer, but my payment could not be processed…

Shipping

  • How do shipping costs work?
  • Who is in charge of paying for international duties and taxes?

Returns

  • I just returned an item to a seller, how do I get a refund for the shipping costs?

Transaction Issues

  • When I attempt to purchase an item, I get a PayPal error. What's going on?
  • The listing looks suspicious, what should I do?
  • My seller is unresponsive, what do I do?
  • My seller was frozen, what do I do now?
Grailed Help Contact Us