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  1. Grailed
  2. Buying

Buying

Buying is safe thanks to our team of world-class curators and community self-policing.

Buyer Basics

  • I purchased a listing from a seller in Vacation Mode, can I cancel my purchase?
  • How can I buy safely?
  • Does Grailed support other currencies?
  • What are the buyer fees?
  • I purchased an order confirmation listing that isn't available to ship yet, can I cancel my purchase?
  • Am I still covered under PayPal's new Buyer Protection Policy affecting resale goods?

Offers

  • How do offers work?
  • How do I setup/change my payment method for Binding Offers?
  • Can I cancel a binding offer?

Shipping

  • How do shipping costs work?
  • Who is in charge of paying for international duties and taxes?

Returns

  • What should I do if my purchase doesn’t fit?
  • I just returned an item to a seller, how do I get a refund for the shipping costs?

Transaction Issues

  • When I attempt to purchase an item, I get a PayPal error. What's going on?
  • The listing looks suspicious, what should I do?
  • My seller is unresponsive, what do I do?
  • My seller was frozen, what do I do now?
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