Buying

Buyer Basics

• How can I buy safely?
• Is Grailed legit?
• What are the buyer fees?
• How do I purchase an item?

Offers

• How can I cancel an offer?

Shipping

• How do shipping costs work?
• Who is in charge of paying for international duties and taxes?

Refunds

• I received an item I purchased and it did not come as described, how do I get a refund?

Returns

• I just returned an item to a seller, how do I get a refund for the shipping costs?

Transaction Issues

• When I attempt to purchase an item, I get a PayPal error. What's going on?
• The listing looks suspicious, what should I do?
• My seller is unresponsive, what do I do?
• My seller was banned, what do I do now?
• I purchased an inauthentic item, how do I get my money back?
• My purchase appears to be lost, how do I get a refund?