Trust & Safety

Building Trust

• How are items authenticated on Grailed, and how do I know if something is legit?
• What are Grailed badges and how do I get one?
• What is Zero-Tolerance Fraud Policy?
• What is offsite activity and why did I receive a warning about it?

Reporting

• Social Media Accounts Policy
• How can I report a user?
• How can I report a listing?
• How can I report a bug?

Disputes & Claims

• My PayPal case was not decided in my favor, how can I appeal this decision?
• PayPal is unable to resolve my claim. What can I do?
• I received an item I purchased and it did not come as described, how do I get a refund?
• I purchased an inauthentic item, how do I get my money back?
• My purchase appears to be lost, how do I get a refund?