Trust & Safety

Building Trust

• How are items authenticated on Grailed, and how do I know if something is legit?
• What are Grailed badges and how do I get one?
• What makes Grailed safe?
• What is Zero-Tolerance Fraud Policy?
• What is an Offsite Transaction?

Reporting

• Social Media Accounts
• How can I report a user?
• How can I report a listing?
• How can I report a bug?

PayPal Disputes

• My PayPal case was not decided in my favor, how can I appeal this decision?
• I received an item I purchased and it did not come as described, how do I get a refund?
• I purchased an inauthentic item, how do I get my money back?
• My seller is unresponsive, what do I do?
• My purchase appears to be lost, how do I get a refund?