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  1. Grailed
  2. Trust & Safety

Trust & Safety

Money Back Guarantee for Buyers & Sellers.

Building Trust

  • How are items authenticated on Grailed, and how do I know if something is legit?
  • What are Grailed badges and how do I get one?
  • What makes Grailed safe?
  • What is Zero-Tolerance Fraud Policy?
  • What is an Offsite Transaction?

Reporting

  • Social Media Accounts
  • How can I report a user?
  • How can I report a listing?
  • How can I report a bug?

PayPal Disputes

  • My PayPal case was not decided in my favor, how can I appeal this decision?
  • I received an item I purchased and it did not come as described, how do I get a refund?
  • I purchased an inauthentic item, how do I get my money back?
  • My seller is unresponsive, what do I do?
  • My purchase appears to be lost, how do I get a refund?
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