Trust & Safety

Building Trust

• What makes Grailed safe?
• What is Zero-Tolerance Fraud Policy?
• What is an Offsite Transaction?

Reporting

• How can I report a user?
• How can I report a listing?
• How can I report a bug?

PayPal Disputes

• I received an item I purchased and it did not come as described, how do I get a refund?
• I purchased an inauthentic item, how do I get my money back?
• My seller is unresponsive, what do I do?
• My purchase appears to be lost, how do I get a refund?