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  1. Grailed
  2. Grailed Protection

Grailed Protection

Trust & safety for Grailed users.

For Sellers

  • Paypal is not letting me refund the sale
  • How do I refund a buyer?
  • I've refunded a sale, how do I get the fees returned?

For Buyers

  • What should I do if my purchase doesn’t fit?
  • My PayPal case was not decided in my favor, how can I appeal this decision?
  • I just returned an item to a seller, how do I get a refund for the shipping costs?
  • My buyer was frozen for filing chargebacks/unauthorized purchases, what do I do now?
  • PayPal is unable to resolve my claim. What can I do?
  • I received an item I purchased and it did not come as described, how do I get a refund?
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