Selling

Deciding to Sell

• Hateful Item Policy
• Grailed Commission Fee Change FAQs
• Does Grailed charge a payment processing fee?
• What are the seller fees?
• How do I add a designer?
• Can I post an order confirmation listing?

See all 7 articles

Getting Paid Through PayPal

• Grailed Payment Holds
• PayPal Payment Holds
• What is our payment system?
• What if I’m an international seller?
• I just sold an item on Grailed, what's next?
• Where do the funds go when I sell an item?

My Listings

• How do I edit my listing?
• I have an option to "bump" my listing. What does this mean?
• Why was my item moved to a different section?
• I just posted my item but I can't see it in the marketplace, why's it hidden?
• Why was my listing deleted?
• Why hasn't my listing sold yet?

See all 7 articles

Refunds

• Paypal is not letting me refund the sale
• How do I refund a buyer?
• I've refunded a sale, how do I get the fees returned?

Offers

• How do offers work?
• I accepted the buyer's offer, but the payment failed

Shipping

• How do I add tracking information to my sale on PayPal?
• My shipment was lost in transit, what should I do?
• How to print a PayPal shipping Label
• Shipping Cost Facts for Sellers
• Do I need to ship my sold item with tracking information?

Chargebacks/Unauthorized Purchases

• My buyer was frozen for filing chargebacks/unauthorized purchases, what do I do now?