Why are Grailed Labels in Beta?
To ensure that this new feature functions properly we will be rolling it out in waves to our users before a full scale launch.
What are Grailed Labels?
Grailed Labels are a pre-made shipping label service that is now available to any US-based seller shipping an item within the 50 US states and Puerto Rico.
Which shipping service is used for Grailed Labels?
Grailed Labels are currently shipped via USPS. You can find the corresponding package sizes and services used below:
|Package Size||Label Type||Dimensions|
|Extra Small||First-Class Package Service Commercial—Parcels||14" x 10" x 12" (LxWxH)|
|Small||First-Class Package Service Commercial—Parcels||14" x 10" x 12" (LxWxH)|
|Medium||First-Class Package Service Commercial—Parcels||14" x 10" x 12" (LxWxH)|
|Large||Commercial Plus—Letters, Large Envelopes & Parcels||14" x 10" x 12" (LxWxH)|
Commercial Plus Cubic - Large Envelopes (Flats) & Parcels
|14" x 10" x 6" (LxWxH)|
How is my Grailed Label paid for?
Your Grailed Label is paid via your sale value. Shipping costs are included in all offers from potential buyers. If the item is purchased through the buy it now option, shipping is included in the final sale price.
My buyer selected the wrong shipping address, what do I do?
You will need to refund the buyer in full for their purchase, so that they can repurchase with the correct address. Once you have refunded the buyer, for assistance with relisting your item.
I selected the wrong return address. Can I change it?
Item is not sold:
Not a problem! If you need to adjust your return address, simply open your listing and select ‘Edit’, scroll down to your shipping details then adjust your address as needed.
Item is sold:
If your item has sold, please refund your buyer and for additional assistance with relisting your item for sale. Once it has been relisted and your return address has been adjusted, your buyer can repurchase the item.
My Grailed Label hasn’t been sent to me yet, what do I do?
Your label could take a few minutes to generate. If your label hasn’t generated within 1 hour, for further assistance.
Do I need to use official USPS shipping supplies?
Shipping supplies can be acquired through whichever source you wish to use, although is typically a cost-effective option.
Am I able to insure my package?
All Grailed Labels are insured up to $50 in the event that USPS loses your package in transit.
For sellers who need additional assurance for high value sales, we recommend arranging that by selecting “My own shipping” or using a PayPal shipping label for the time being.
I selected the wrong package size for my shipment, can I change it?
Item is not sold:
If your item has not sold yet, you can edit your shipping details via the ‘Edit’ button located on your listing.
Item is sold:
If your item has sold, please refund your buyer and for additional assistance with relisting your item for sale. Once it has been relisted and your package size has been adjusted, your buyer can repurchase the item.
I’m trying to view and print my label but it won’t load, what do I do?
If your label has been generated but you are unable to view it, for further assistance.
Can I use Grailed Labels while I’m in Vacation Mode?
Grailed Labels are not available while in Vacation Mode. When you make a sale in Vacation Mode, your shipping costs for US domestic shipments will default back to your previously used price for the US region. When creating a listing while in Vacation Mode, the only shipping option available will be “My Own Shipping.”
Will Grailed Labels appear up on my listings automatically?
Grailed labels will only appear on 'New' or 'Edited' listings. Listings created before the introduction of this feature will not automatically include a Grailed Label, to add one please select ‘Edit’ on your listing and adjust your shipping options accordingly.