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What are Grailed Labels?

Aurora VanDam
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As of July 26, 2023, all new listings shipping within the US use Grailed Labels. Existing listings were updated August 1, 2023. 

Grailed Labels makes it faster, easier and more predictable for US sellers to ship to US buyers. Grailed Labels are a pre-paid shipping label service provided to any US-based seller shipping an item within the 50 US states and Puerto Rico. International transactions are not supported by Grailed Labels at this time. 

Here’s how it works: 

      • Buyers pay for the label: US buyers now take on the cost of shipping, saving sellers on out-of-pocket costs. The pre-paid label is instantly available once an item sells.
      • Sellers save time and effort: No more measuring or weighing items, dealing with addresses, figuring out insurance, or manually adding tracking. All of this is handled automatically.
      • Ship it and forget it: You’re done once the package is scanned by the carrier. Our Support Team will jump in and work with the buyer if anything goes wrong. Just reach out and we’ll handle the rest.

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Need more information? Navigate to your question below:

Seller

Buyer

If you have a question that isn’t covered here, please reach out to our Support Team.

For Sellers

How do you use Grailed Labels? 

1. Create or edit a listing

Create a new listing under the Sell tab, or edit an existing listing by navigating directly to the listing you’d like to update.  

2. Enter shipping details

Select which address you’re shipping from. All of your saved addresses can be found in your Settings. 

3. Print your label

Once you’ve made a domestic sale, a Grailed Label will automatically generate in your Order Details page. Print the label from that page in either standard or thermal printer format. Tracking will instantly be added to the transaction and automatically sent to your buyer. This saves you time when managing communication with the buyer.

4. Ship your item

Based on the size of your package, you will need to ship from either USPS or UPS. Be sure to check your label for which carrier you need to ship from. If you experience post-order issues, our Support Team will handle them directly with the carrier.

 

How is my Grailed Label paid for? 

Domestic US shipping with a Grailed Label is free for sellers. Buyers pay for the cost of shipping with their order, so there are no out-of-pocket costs for sellers. This cost will appear as a separate line item at checkout for buyers when using the Purchase option or when submitting a binding offer.

 

How can I offer free shipping? 

Sellers can choose to offer buyers free shipping with Grailed Labels as of July 26, 2023. In this instance, sellers take on the cost of shipping the item. To offer free shipping, simply opt for Free Shipping when publishing a new item. You can also edit a live listing to offer free shipping at any time. Change your mind? You can easily edit a live listing to opt an item out of free shipping. The cost of shipping to you will be calculated at the time of sale, and may change depending on the most up-to-date carrier rates. 

 

Is my package insured?

You no longer need to worry about insuring your packages. In the event of a missing package, our Support team will work directly with the buyer and the carrier to investigate the issue.

 

Can I add signature confirmation to my Grailed Label?

Signature confirmation is automatically added to all domestic listings over $750. If this applies to your order, an additional $4 fee will be added to the overall shipping price charged to the buyer. However, if you are providing free shipping for your buyer, you will also be responsible for the additional $4 signature confirmation fee. At this time, you will not have the option to purchase signature confirmation if your listing is priced below the threshold. 

 

What if I don’t have a printer?

For Grailed Labels shipping via USPS, you can get a QR code instead of choosing to print your label at home. You can bring this QR code along with your package to a USPS location where they will be able to print and ship your item at no additional cost.

 

Can I use my thermal printer with Grailed Labels?

Yes. In your account settings you can select your shipping label preferences. This will allow you to choose whether you would like to print your Grailed Label in standard 8.5” x 11” dimension or your thermal printers’ preferred 4” x 6” dimension.

All Grailed Labels you print will be formatted based on your account’s selected Shipping Label Preferences.

 

Do I need to use official carrier shipping supplies? 

You may use whichever shipping supplies that you'd like, being sure to stay within size and weight limitations based on your Grailed Label. Ship as you would normally.

 

Can I ship internationally with Grailed Labels?

Grailed Labels are only available for US domestic shipping at this time.

 

Can I use a different shipping service? 

Grailed Labels use USPS and UPS depending on the size of the package. However, if you are shipping an XL item over 20 lbs, please contact us. You will need to purchase your own label and ship with a carrier of your choice. Don’t forget to upload valid tracking to your listing when shipping an XL package.

 

Can I choose my shipping speed with Grailed Labels?

Not at this time, however we hope to provide this option for buyers in the future. We will alert the community if this changes!

 

My buyer selected the wrong shipping address. What should I do? 

You’ll need to refund the buyer in full for their purchase so that they can repurchase with the correct address. Once you have refunded the buyer, reach out to our Support Team for assistance with relisting your item. 

 

I selected the wrong return address. Can I change it? 

Not a problem! If you need to adjust your return address, simply open your listing and select Edit, scroll down to your shipping details, then adjust your address as needed.

If your item has sold, please refund your buyer and reach out to our Support Team for additional assistance with relisting your item for sale. Once it has been relisted and your return address has been adjusted, your buyer can repurchase the item. 

 

I’m trying to view and print my label but it won’t load. What should I do? 

If your label has been generated but you are unable to view it, please reach out to our Support Team for further assistance. 

 

My Grailed Label hasn’t been sent to me yet. What should I do? 

Your label could take a few minutes to generate. If your label hasn’t generated within 1 hour, please reach out to our Support Team for further assistance.

 

Can I use Grailed Labels while I’m in Vacation Mode? 

Grailed Labels are not available while in Vacation Mode. When you make a sale in Vacation Mode, your shipping costs for US domestic shipments will default back to your previously used price for the US region. 

 

Can I opt out of Grailed Labels?

In an effort to standardize and simplify the shipping experience for buyers and sellers, all US-to-US transactions will be required to use Grailed Labels.

For Buyers

Can I choose my shipping speed?

At this time users cannot choose their own shipping speed, however we hope to offer this option in the future. 

 

When can I expect my package to arrive with Grailed Labels?

Buyers can expect to receive their packages within 2-5 business days from either UPS or USPS.

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