What is Vacation Mode?
Vacation Mode is an easy-to-use feature for sellers that lets you take a break when you’re traveling or otherwise temporarily unable to manage your Grailed account—without missing out on potential sales. When you turn on Vacation Mode, your listings still remain purchasable. Buyers will see that your profile and your listings are on Vacation Mode and be notified that their purchase will not be shipped until you return. You can continue to message users and use the site as usual.
How do I benefit from Vacation Mode?
As a seller…
As a seller, Vacation Mode lets you take a break from managing your Grailed account without missing out on sales and manages buyer expectation on shipping delays.
As a buyer…
As a buyer, Vacation Mode lets you know that a seller is away, that shipping of your purchase will be delayed, and exactly when the seller will return. One reason we launched Vacation Mode is because we know that feeling when you find exactly what you’ve been looking for… and you don’t want to risk losing it to someone else. With Vacation Mode, you can purchase the item you want the moment you find it and know ahead of time that responses and shipping may be delayed.
What if I changed my mind after buying from a seller in Vacation Mode?
Items listed by sellers in Vacation Mode are listings that the seller is currently unable to ship, but will be shipped at their designated end date shown in the listing.
If you purchase a listing from a seller in Vacation Mode, the seller is not obligated to cancel the transaction before their end date, but you are free to request the seller to do so.
If the seller has not gotten back to you or has not accepted your request to cancel, you will receive a notification from Grailed and can expect an update from the seller around their end date.
My seller is currently in Vacation Mode, and is not responding - what do I do?
Don’t worry! The seller is away from their account for now but has stated they will ship your purchase within 5 days of their Vacation Mode end date.
We will notify you when your seller has returned, at which point you can expect to receive tracking information shortly.
My seller has returned from Vacation Mode, and is not responding - what do I do?
If that happens, please contact us and we will ensure you either receive the item or your money back.
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