The seller accepted my binding offer, but my payment could not be processed…

What happened?

If the payment could not be processed, it is an issue with either the buyer or seller's PayPal account. In these instances, the transaction is canceled and the binding offer is voided to ensure the safety of both parties.

Why did it happen?

There are a number of reasons why a payment transaction may have failed:

Issues on the buyer side:

• The buyer didn't have enough funds in their account
• There is an issue with their payment method/payment information
• The buyer may have a hold placed on his account by PayPal (for example, due to open PayPal disputes)

Issues on the seller side:

• The seller may have a hold placed on their account

What should I do?

As a buyer:

• Make sure your payment method is set up correctly and that you have enough funds
• Send a new binding offer to the seller

As a seller:

• Send an offer to the buyer

If the issue persists:

• Reach out to PayPal here: https://www.paypal.com/selfhelp/contact/call