What happens if the shipment is returned to the sender?

Communicate directly with your seller to agree on a new shipping arrangement. As this is a difficult time for everyone, it’s important to remember patience and kindness as unforeseen circumstances disrupt our everyday expectations.

If the seller is unresponsive and/or you and the seller are unable to agree on an alternative shipping arrangement, you can request a refund, and remember: every purchase you make on Grailed is protected by our 100% money-back guarantee.