I'm unable to leave the house to ship – what should I do?

If you’re located in the States, many couriers such as USPS, UPS, and FedEx offer free pick-up services that you can schedule online. We recommend booking a free pick-up with USPS here, that way you don’t have to leave the house to ship.

During these uncertain and confusing times, communication is key. Be sure to contact your buyer and let them know how your shipping process is progressing—keeping them updated in the event of delays and/or any unforeseen circumstances.

Please note: Grailed does not automatically cancel delayed/unshipped orders. Our refund process includes the review of all messaging between buyers/sellers and we do not provide auto-refunds if alternative shipping arrangements have been made. If the buyer is unwilling to wait or you’re unable to ship the item altogether: Issue a refund and relist the item.