What if my seller is unable to ship?

We recommend communicating directly with the seller to find alternative options for shipping. If your seller is unable to make alternative arrangements, you can request a refund.

As this is a difficult time for everyone, it’s important to remember patience and kindness as unforeseen circumstances disrupt our everyday expectations.

If the seller is unresponsive and/or you and the seller are unable to agree on an alternative shipping arrangement, you can request a refund, and remember: every purchase you make on Grailed is protected by our 100% money-back guarantee.