You’ve made a sale––when do you get paid? Grailed will release the funds to your bank or PayPal account within 3 days of when the item is shown as delivered (barring certain circumstances, like if the buyer reports an issue).
We’ll send you reminders in-app on your Messages and Sold pages to upload tracking. The faster you ship, the faster you could get paid.
You have 7 days to add tracking and ship, or the sale will be automatically canceled and the buyer refunded. For more in-depth shipping information, check out our Shipping Policy.
If you are located in the US, funds will typically be sent to the payment processor 3 days after item delivery. After we send funds, please allow 2-3 business days (not including weekends or holidays) for your payment to be processed by your financial institution. If you are not located in the US, please review Stripe’s payout speed by country.
It may be necessary for us to delay sending funds while our support team researches an issue. We’ll notify you if there is ever a need for us to hold a payment.
Please contact us if it’s been more than 3 days since tracking shows delivered without funds being released and you haven’t received any notification regarding a delay in payment.
If your funds have been released by Grailed and are still not available in your PayPal account, please see our article on PayPal Payment Holds for more information.