If you're not sure about a listing or are concerned about an unsafe transaction, we've compiled some tips on how to safely make a purchase below:
1. Make purchases only on the Grailed app or desktop website.
By purchasing through the Grailed payment platform, you can ensure you'll be fully protected if anything goes wrong, and you will be refunded the full amount if your item doesn't arrive or is significantly not as described. You should never pay for an item offsite - be it directly through PayPal, bank transfer, concealed cash or any other methods outside of Grailed. Any meet-in-person transactions are also not eligible for Buyer Protection.
NOTE: Payments made via the guest checkout option (without logging into a PayPal account) are not eligible for Buyer Protection.
2. Check the seller’s transaction history and feedback rating.
Locate the seller details on a listing page. Check to see if a user has previously transacted on Grailed by identifying the total amount of Bought & Sold transactions. The total transaction number is also shown next to a username in parenthesis ().
If a user has received feedback for past sales, they'll have a seller feedback score shown under their Bought & Sold transaction count. You can click on the feedback count to view their feedback page and see how previous buyers rated their experience with this seller.
3. Talk to the seller.
Honest sellers should have nothing to hide. You can 'Ask a question' and communicate with the seller via messages if you feel like the there's missing information about the item. Some things you may wish to ask for might include proof of purchase if it's not already shown or tagged photos (photos with their username on them, usually written on a sheet of paper) from a newer seller as proof that the item is in the seller's possession. If you don't see a shipping option for your location, you can also use this feature to ask about the price including shipping costs to your location.
4. Keep an eye out for signs of inauthenticity.
We have a team of moderators working around the clock to keep Grailed free of inauthentic items but they may not catch every inauthentic item listed. If you see a suspicious listing that doesn't appear to be authentic or might be purposefully concealing signs of inauthenticity, you should report it to us using the 'Report' button so we can investigate further.
5. Ask the seller to ship the item with full tracking information.
This way, both of you will know where the item is at any given time and will be notified when it's delivered. If the seller hasn't added a tracking number to your conversation or via PayPal within 3 days, you should remind them and contact our support team for further assistance if they n continue to neglect to do so.