Buyer Information
If the tracking information provided by the seller shows that your purchase is lost in transit or if tracking information has not updated within 3-5 weeks, you should advise the seller to contact the courier to file a lost package claim.
In the meantime, if the seller does not agree to refund you for the lost package, you can file an "Item Not Received" claim to ensure you receive your money back in full.
If you paid with a credit card, you can contact us via the link below to file a claim from there.
If you paid with PayPal you can find instructions to do so here.
If the tracking information provided by the seller shows that your purchase was delivered as addressed, the seller is not obligated to refund your purchase. You should file a Missing Mail claim with your local postal service, or contact your local law enforcement to file a report of Stolen Property.
In the meantime, if the seller does not agree to refund you for the lost package, you can file an "Item Not Received" claim to ensure you receive your money back in full.
If you paid with a credit card, you can contact us via the link below to file a claim from there.
If you paid with PayPal you can find instructions to do so here.
If the tracking information provided by the seller shows that your purchase was delivered as addressed, the seller is not obligated to refund your purchase. You should file a Missing Mail claim with your local postal service, or contact your local law enforcement to file a report of Stolen Property.
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