My purchase appears to be lost, how do I get a refund?

If the tracking information provided by the seller shows that your purchase is lost in transit, you should advise the seller to contact the courier to file a lost package claim. In the meantime, if the seller does not agree to refund you for the lost package, you can file an "Item Not Received" claim with PayPal to ensure a full refund: https://www.paypal.com/us/webapps/mpp/security/buyer-protection-resolution

If no tracking information was provided by the seller, and you have not received your purchase or an update from the seller in more than 3-5 weeks, you should proceed by filing an "Item Not Received" claim with PayPal to ensure a full refund: https://www.paypal.com/us/webapps/mpp/security/buyer-protection-resolution

If the tracking information provided by the seller shows that your purchase was delivered as addressed, the seller is not obligated to refund your purchase. You should file a Missing Mail claim with your local postal service, or contact your local law enforcement to file a report of Stolen Property.