How do Binding Offers work for sellers?

Binding Offers are a guaranteed sale. When you accept a Binding Offer the order is processed instantly. Same steps apply for shipping and payout as they would for a typical sale. Upload accurate tracking and ship within 7 days of the offer being accepted; get paid out within 3 days of when the item is shown as delivered (barring certain circumstances, like if the buyer reports an issue). 

How long do I have to accept?

Once you receive a Binding Offer, you have 24 hours to accept or make a counteroffer. After 24 hours, the Binding Offer will expire. 

Can I counter a Binding Offer?

Yes, but keep in mind that making a counteroffer voids the previous Binding Offer. If you make a counteroffer, the previous Binding Offer can no longer be accepted and the sale is no longer guaranteed.

I accepted a Binding Offer but the buyer’s payment could not be processed…

If the buyer’s payment could not be processed the order cannot be completed. The transaction is canceled and the Binding Offer is voided. Try making a counteroffer if you’d like to keep the sale.

I accepted a Binding Offer but I’m unable to ship my item and/or I accepted a Binding Offer but I’ve changed my mind—can I cancel the order?

To cancel the order, visit the Sold page on Grailed, locate the sale you need to refund, and click the "Issue Refund" button. Be sure to keep your buyer informed before issuing a refund. 

Why does editing a listing void any active Binding Offers on the listing?

When you edit an active listing any existing Binding Offers that have been made on that listing are automatically voided. This action takes place to protect Grailed buyers from potential risk. 

Here’s why: when a buyer makes a Binding Offer on an item, they’re agreeing to purchase that item—as presented and described—at the offered amount as soon as you accept. If you edit the listing, this changes the contents of the listing and therefore, the buyer is no longer held in agreement to purchase that item.