PayPal is unable to resolve my claim. What can I do?

Every purchase on Grailed is covered by two layers of protection: PayPal Purchase Protection and Grailed Protection. 

That means if PayPal is unable to resolve your claim, Grailed Protection has got you covered.

You’re eligible for Grailed Protection if:

• Your order doesn’t ship.
• Your order never arrives.
• You purchase an item that Grailed determines is inauthentic.
• The item you purchased differs significantly from its description.
• You were intentionally sent the wrong item.
• You lost money as a result of shipping return costs.

When you contact us, be sure to include any documentation of your claim that we might need to investigate, such as: 

• Detailed photos of the item (including the label, wash tags, and any imperfections or damage that you’re reporting).
• Screenshots of your PayPal claim results (if applicable).
• Any documents from your shipping provider or post office (if applicable).

Make sure that all photos provided include a handwritten card with your username, the date, and the word "Grailed."

Contact our support team here to get started with your claim.