Grailed and PayPal are here for you!
We offer a MONEY BACK GUARANTEE through PayPal for buyers and sellers
The Grailed marketplace is safe thanks to our team of world-class curators and community self-policing. In the rare case where something does go wrong, all transactions conducted through Grailed and PayPal are eligible for PayPal Buyer and Seller Protection. Guest Checkout purchases are not eligible for purchase protection.
Please note that any issues must be reported to Grailed within 90 days from the date of sale in order to remain eligible for protection.
PayPal Buyer Protection ensures that your purchase is covered in case of problems, such as:
- You don’t receive the item.
- The item you receive is significantly not as described.
PayPal Seller Protection ensures that your sale is covered in case of problems, such as:
- Item not received. The buyer reports not receiving the item you shipped.
- Item not as described. The buyer reports receiving an item that is different from what you described.
- The buyer claims their money back after receiving the item you sent (chargeback).
How it works
To be eligible for protection, all sellers must ship to a confirmed address with tracking information. Sellers must also purchase signature confirmation if the full amount of the payment (including shipping and taxes) is $750 USD or more. Please enter the tracking information into the PayPal transaction details as well. When applicable, PayPal’s Protection Program entitles you to reimbursement for the full purchase price of the item plus the original shipping costs you paid, if any, as long as you provide compelling evidence that supports your claim.
Photographic evidence, tracking information, and written statements may be required in order to file your case. Please also be sure to check your "Spam" folder for any correspondence from PayPal to ensure it is promptly addressed.
In the rare instance that a PayPal claim with compelling evidence is decided unfairly, you can contact our support team for assistance in appealing the outcome.
Please note that in-person meetups are ineligible for buyer and seller protection. If you make a sale or purchase on Grailed, the item must be shipped with tracking information in order to remain protected.
As explained during checkout, purchases made through PayPal’s Guest Checkout are unfortunately not eligible for purchase protection.
While guest checkout is not eligible for purchase protection, all payments using a PayPal account are processed securely and eligible for purchase protection. If you have any issues with a purchase made with a PayPal account, you can contact us here and we’ll ensure you are fully protected for your purchase.
Zero-Tolerance Fraud Policy
We take fraud very seriously. In order to keep the community safe for all Grailed users, the Grailed team constantly monitors the marketplace for fraudulent items and dishonest buyers/sellers. Our Zero-Tolerance Policy means that anyone posting counterfeit goods, posting items they do not own, or engaging in any other duplicitous behavior will be immediately banned from Grailed. Please exercise good judgment when using the marketplace.