If you have yet to ship the item, please do not ship it. Instead, you should refund the buyer by locating the sale in your Transactions page and then following the “Issue Refund” prompt.
If the item has already shipped, please try to contact your postal service to have the parcel rerouted back to you. If you’re unable to reroute it and a chargeback is opened against you, please be sure to provide Grailed or PayPal with all relevant information, including the listing link and tracking information, to confirm that this was a legitimate transaction. Be sure to provide as much information as possible to ensure a fair resolution.
If you lose the chargeback claim despite providing sufficient evidence, please contact us below with a copy of the case resolution, a link to the listing, and tracking information so we can further review.
Please note that if your Grailed account has been suspended, you may no longer be eligible for seller protection.
If the item has already shipped, please try to contact your postal service to have the parcel rerouted back to you. If you’re unable to reroute it and a chargeback is opened against you, please be sure to provide Grailed or PayPal with all relevant information, including the listing link and tracking information, to confirm that this was a legitimate transaction. Be sure to provide as much information as possible to ensure a fair resolution.
If you lose the chargeback claim despite providing sufficient evidence, please contact us below with a copy of the case resolution, a link to the listing, and tracking information so we can further review.
Please note that if your Grailed account has been suspended, you may no longer be eligible for seller protection.
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