On some occasions, you may need to refund your buyer if an issue occurs. Follow these steps to refund a buyer.
1. Log in to https://www.paypal.com/us/home
2. Find the sale in your recent activity and click on the ‘Payment from’ transaction.
3. Scroll down on the transaction details page to view the following:
4. Issue the refund.
Once the refund is completed, listings sold with a connected PayPal account will automatically have the Grailed fees refunded as shown by the “Partner Commission Reversal” in the transaction detail page. PayPal no longer returns their fees for refunded sales due to their policy.
Please note that partial refunds sent from connected PayPal accounts will result in partial seller fees returned back to you as the seller.
Please see here for more information on PayPal refunds: https://www.paypal.com/us/selfhelp/article/how-do-i-issue-a-full-or-partial-refund-faq780
If you do not have the required funds in your PayPal balance, you should add them by initiating a transfer from a confirmed bank account.
If you are unable to complete the refund due to a payment hold, please contact PayPal (https://www.paypal.com/selfhelp/contact/call) to request assistance in the refund process.