What is the policy?
We consider offsite activity to be any attempt to share contact information in order to take a conversation or transaction off of Grailed. Offering to buy or sell outside of Grailed is not permitted and repeated attempts may result in penalties. Buyers and sellers are not permitted to share contact information, including email addresses and phone numbers, prior to completing a transaction on Grailed.
Contacting another Grailed user to discuss moving a purchase outside Grailed exposes both the buyer and seller to the risk of fraud. It also means both buyer and seller will not be eligible for coverage by our protection policy.
If you need to send photos or other information to a user and are unable to do so through the messages, you can always edit the listing you’re selling or reach out to our support team for assistance.
We want to ensure we continue to offer the best service we can and continually improve your experience.
Why did I receive a warning?
Conversations are automatically monitored for words and phrases that may lead to offsite activity.
If you receive a warning, it simply means that your conversation has been flagged for further review. As long as you have not taken the conversation outside of Grailed, the flag will be removed and your account will not be penalized.
Offers to buy or sell outside of Grailed are a potential fraud risk for both buyers and sellers. Transactions conducted outside of Grailed are not eligible for protection and the Grailed Money Back Guarantee. Please be sure to keep your conversation on Grailed in order to stay protected.