What is offsite activity and why did I receive a warning about it?

What is the policy?

Off-site activity is any attempt to share contact information in order to take a conversation or transaction off of Grailed.

We highly discourage completing a sale or purchase outside of Grailed. Conducting transactions offsite puts you at high risk of fraud, and Grailed Purchase Protection is not available for offsite transactions for either the buyer or seller. 

Users should not share contact information, including email addresses and phone numbers, prior to completing a transaction on Grailed. Buyers and sellers may not solicit users to Grailed competitors or attempt to “avoid the Grailed fee” by completing off-site transactions initiated on Grailed.

If you need to send photos or other information to a user and are unable to do so through the messages, you can always edit the relevant listing or contact our support team for assistance.

We reserve the right to warn and ban users who attempt to conduct off-site transactions.

Why did I receive a warning?

Messages are automatically monitored for words and phrases that may lead to off-site activity.

If you receive a warning, it simply means that your conversation has been flagged for further review by our team. Our decision may lead to a warning, or a ban, if we find this policy has been violated.