Grailed has a zero tolerance policy for fake items.
Please report anything suspicious to us immediately!
Rest assured, If we’ve verified your purchase to be inauthentic, we’re here to get you your money back.
Please note that you have up to 180 days to file a claim to get your money back.
If you’ve used Grailed payments for your purchase:
Rest assured, If we’ve verified your purchase to be inauthentic, we’re here to get you your money back.
Please note that you have up to 180 days to file a claim to get your money back.
If you’ve used Grailed payments for your purchase:
Please contact our team using the link below to file a claim.
If you’ve used PayPal for your purchase:
If you’ve used PayPal for your purchase:
We will assist you in filing a PayPal dispute/claim against the seller in order to recover your money. You can file a PayPal claim on PayPal.com, or by calling their customer service number for your respective country. You can follow this guide to get started.
What if the item turns out to be fake after 180 days?
What if the item turns out to be fake after 180 days?
Our purchase protection extends past this timeline for inauthentic items, so we’ll be happy to make sure you remain protected. Please contact us directly via the link below if you’re unable to file a PayPal claim due to this.
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