Yes! If you do not ship with full tracking or delivery confirmation to the buyer's address shown during payment, you are not eligible for seller protection. This means tracking that is traceable from beginning to end on any domestic or international shipments. Please be sure to add tracking information within the Grailed messages within 7 days to remain protected (as well as on PayPal if you’ve opted to use this). Our Seller protection guidelines can be found here and PayPal’s here.
To add tracking information on Grailed, please follow the steps below:
- Log into your Grailed account and locate the sale in your Messages
- Click on the conversation from the buyer to view the tracking information details
- Select the courier service you've used to ship the item and enter the tracking number, then click "Add" to upload the information to Grailed (Note: if the courier you’re using isn’t available, please select the receiving courier i.e. USPS for the US).
- Once submitted, the tracking information will be linked to this sale, ensuring any held funds are released within 3 days of delivery confirmation.
To add tracking information on PayPal, please follow the steps below:
- Log into your PayPal account and locate the sale in your Recent Activity
- Click on the payment from the buyer to view the Transaction Details Page
- Under the buyer's address, click the "Add Tracking Info" link to enter the tracking number for your shipment
- Once submitted, the tracking information will be linked to this sale, ensuring any held funds are released within 3 days of delivery confirmation.
All transactions are eligible for full protection as long as the proper procedures are followed. Please check out our Best Shipping Practices guide for more information.
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