I received an item I purchased and it did not come as described, how do I get a refund?

If you have purchased something on Grailed and the description accurately described the item in terms of authenticity, color, condition, fabric, and measurement, then the seller is not required to issue a refund. In such a case, you should try to work out a mutual agreement with the seller so that they accept a return for a full refund.

If the listing description does not accurately describe the item in terms of authenticity, color, condition, fabric and/or measurement, then we can assist you in filing a PayPal claim to securely receive a portion or all of your money back via our guide here.

If you’d prefer to keep the item, you should contact the seller to coordinate a partial refund within the dispute.

Please note that if you no longer have an item in your possession and are required to return the item, you may be considered ineligible for buyer protection.

When returning your purchase, please remember to consult your courier for the most affordable return shipping option that still provides delivery confirmation. 

Any issues with your purchase must be reported within one month of receiving your item in order to remain eligible for buyer protection.