Please note that you’re required to report any issues with your item within 1 month and have the item in your possession to remain fully protected. If you’re concerned you purchased an inauthentic item, please see our guide here.
If you have purchased something on Grailed and the description accurately described the item in terms of authenticity, color, condition, fabric, and measurement, then the seller is not required to issue a refund. In such a case, you should try to work out a mutual agreement with the seller so that they accept a return for a full refund.
If the listing description does not accurately describe the item in terms of authenticity, color, condition, fabric and/or measurement, then we can assist you regarding next steps. Please reach out to us via the link below as soon as possible if this is the case.
If you’d prefer to keep the item, you should contact the seller to coordinate a partial refund and let let us know if you’re unable to reach a mutual resolution.
If you’ve opted to use PayPal, you’ll need to file a dispute. You can read more on how to do so here.
If you’ve opted to use Grailed payments, we’ll work with you directly to resolve this matter. Please contact us below if you have not already done so.
When returning your purchase, please remember to consult your courier for the most affordable return shipping option that still provides delivery confirmation. Please follow our guide here for best shipping practices.
If you have purchased something on Grailed and the description accurately described the item in terms of authenticity, color, condition, fabric, and measurement, then the seller is not required to issue a refund. In such a case, you should try to work out a mutual agreement with the seller so that they accept a return for a full refund.
If the listing description does not accurately describe the item in terms of authenticity, color, condition, fabric and/or measurement, then we can assist you regarding next steps. Please reach out to us via the link below as soon as possible if this is the case.
If you’d prefer to keep the item, you should contact the seller to coordinate a partial refund and let let us know if you’re unable to reach a mutual resolution.
If you’ve opted to use PayPal, you’ll need to file a dispute. You can read more on how to do so here.
If you’ve opted to use Grailed payments, we’ll work with you directly to resolve this matter. Please contact us below if you have not already done so.
When returning your purchase, please remember to consult your courier for the most affordable return shipping option that still provides delivery confirmation. Please follow our guide here for best shipping practices.
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