I received an item I purchased and it did not come as described, how do I get a refund?

If you buy something on Grailed and the description does not accurately describe the item in terms of authenticity, color, condition, fabric and/or measurement, then we can assist you in filing a PayPal claim to securely receive a portion or all of your money back (https://medium.com/@grailed/how-to-file-a-paypal-claim-ae9372cb371f ). 

If you’d prefer to keep the item, you should contact the seller to coordinate a partial refund within the dispute.

Please note that if you no longer have an item in your possession and are required to return the item, you may be considered ineligible for buyer protection.