Grailed is a marketplace made up of real buyers and sellers just like you. With this in mind, want to make sure that all sellers have ample time to ship out their sales while also making sure that buyers get their items in a timely manner.
If it’s been less than a week, please contact the seller again to request an update on the shipping status and allow another day or two for them to respond.
If the seller doesn't respond, please let us know via the link below and we can assist you in next steps to making sure you don’t lose out.
Please note that if a seller does not add tracking within 7 days, the transaction will automatically be refunded. Check out our latest shipment policy updates and learn about auto-refunds here.
If you’ve used a credit card payment, please contact our team via the link below for further instructions.
If you’re still having issues or are confused with any of this process, rest assured Grailed is here to help. You can contact us via the link below and we’ll assist you as soon as possible!
If it’s been less than a week, please contact the seller again to request an update on the shipping status and allow another day or two for them to respond.
If the seller doesn't respond, please let us know via the link below and we can assist you in next steps to making sure you don’t lose out.
Please note that if a seller does not add tracking within 7 days, the transaction will automatically be refunded. Check out our latest shipment policy updates and learn about auto-refunds here.
If you’ve used a credit card payment, please contact our team via the link below for further instructions.
If you’re still having issues or are confused with any of this process, rest assured Grailed is here to help. You can contact us via the link below and we’ll assist you as soon as possible!
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