Congrats on making a sale!
You'll know that your item sold and the sale is confirmed when you receive any of the following:
- A notification in Messages
- An automated message from GrailedBot with the buyer's address included
- An email from Grailed confirming your sale
Anytime you make a sale it will also show up in the Sold page on your account.
Shipping
Once you've confirmed your sale, be sure to provide tracking information (if you supplied your own label) and ship within 7 days to avoid the sale being canceled. The faster you ship, the faster you could get paid.
If you supplied your own label and your tracking number changes or was entered incorrectly, please be sure to update your listing in order to avoid any delay in payment.
Check out our best shipping practices for more information.
Receiving Payment
Once released, it can take 2-3 business days (not including weekends or holidays) for your payment to be processed by your financial institution. We’ll keep you informed on the status of your payout. Please note that international sellers who use Stripe can expect to be paid out within 10 business days from date of delivery. You can review specific information on payment timing in our “When Do I Get Paid” article.
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