Congrats on making a sale!
You'll know that your item sold and the sale is confirmed when you receive any of the following:
- A notification in Messages
- An automated message from GrailedBot with the buyer's address included
- An email from Grailed confirming your sale
- An email from PayPal confirming your sale (if you’ve connected a PayPal account for this sale)
Anytime you make a sale it will also show up in the Sold page on your account.
Once you've confirmed your sale, be sure to provide tracking information (if you supplied your own label) and ship within 7 days to avoid the sale being canceled. The faster you ship, the faster you could get paid.
If you supplied your own label and your tracking number changes or was entered incorrectly, please be sure to update your listing in order to avoid any delay in payment.
If you make a sale via PayPal, please enter the tracking information into the PayPal transaction details as well.
Check out our best shipping practices so you can make sure your sale makes it safely to the buyer and you’re paid out on time.
Grailed will release the funds to your bank or PayPal account within 3 days of when the item is shown as delivered (barring certain circumstances, like if the buyer reports an issue).
Once released, it can take 2-3 business days (not including weekends or holidays) for your payment to be processed by your financial institution. We’ll keep you informed on the status of your payout. Please note that international sellers who use Stripe can expect to be paid out within 10 business days from date of delivery. You can review specific information on payment timing in our “When Do I Get Paid” article.