Funds are held until valid tracking information is added to the transaction via
You'll know that your item has sold when you receive all of the following:
- A notification in "Messages"
- An automated message from the buyer that says "I bought [item name]" and includes the buyer's address
- An email from Grailed confirming your sale
- An email from PayPal confirming your sale (if the transaction was processed through PayPal)
Additionally, when you sell an item, the item will appear under "Sales" on the Transactions page.
Remember: tracking information must be uploaded to Grailed in order for funds to be automatically released.
If you are unable to ship or require further assistance with the holds process, please contact our support team and we'll be glad to resolve any issues.