Where do the funds go when I sell an item?

Funds are held until valid tracking information is added to the transaction via the Grailed messages within 7 days of the transaction sold date. If you've shipped with a Grailed Label, this will be added automatically. 

Then, depending on the payment processor the transaction was purchased, the funds will be released directly to your PayPal or Stripe account. 

You'll know that your item has sold when you receive all of the following:

• A notification in "Messages"
• An automated message from the buyer that says "I bought [item name]" and includes the buyer's address
• An email from Grailed confirming your sale
• An email from PayPal confirming your sale (if the transaction was processed through PayPal)

Additionally, when you sell an item, the item will appear on the Sold page.

Remember: tracking information must be uploaded to Grailed in order for funds to be automatically released. 

If your funds have been released by Grailed and are still not available in your account, please see our article on PayPal Payment Holds or Grailed Payment Holds for more information.

If you are unable to ship or require further assistance with the holds process, please contact our support team and we'll be glad to resolve any issues.