Grailed is here for you!

We offer a MONEY BACK GUARANTEE for buyers and sellers

The Grailed marketplace is safe thanks to our team of world-class curators and community self-policing. In the rare case where something does go wrong, all transactions conducted through Grailed are eligible for PayPal Buyer and Seller Protection.

Buyer Protection

Buyer Protection ensures that your purchase is covered in case of problems, such as:

• You don’t receive the item.
• The item you receive is significantly not as described. 

Seller Protection

Seller Protection ensures that your sale is covered in case of problems, such as:

• Item not arrived. The buyer reports not receiving the item you shipped.
• Item not as described. The buyer reports receiving an item that is different from what you described.
• The buyer claims their money back after receiving the item you sent (chargeback).

How it works

To be eligible for protection, all sellers must ship to a confirmed address with tracking information. Sellers must also purchase signature confirmation if the full amount of the payment (including shipping and taxes) is $750 USD or more. Please enter tracking information into the PayPal transaction details as well. When applicable, PayPal’s Protection Program entitles you to reimbursement for the full purchase price of the item plus the original shipping costs you paid, if any, as long as you provide compelling evidence that supports your claim.

Photographic evidence, tracking information, and written statements may be required in order to file your case.

In the rare instance that a PayPal claim with compelling evidence is decided unfairly, you can contact our support team for assistance in appealing the outcome.